Bb Connection Problems Identified

This in from Sandy Cook:

The cause of last week’s Blackboard connection reset issue has been diagnosed.  The performance bottleneck experienced by some users has been found to be SQL Server (disk subsystem) related and is responsible for the intermittent connection errors these users encountered.  CRD Network Operation Center is in process to upgrade the disk subsystem.

Hmmm. . . I may need to call one of my IT friends to have that description deciphered in a way that I can really follow it.  Well. . . at least we have diagosis and a plan for action.